What follows is an email sent from an employee living in company accomodation to the estate services department of a Russian oil company.
Dear Olga M.,
I am resident of Block B leaving in (349). I wanted to inform you about a problem.
More than week ago I have started to here some rustle and scratches under kitchen sink (sink box). This sink box does have doors and seems to be isolated. This space is not fully isolated from rest of the flat and it turns out that rats can move and go out from kitchen fitting through big space in it.
One nice morning my wife clearly saw the rat (quite a big one with huge tail) which was shocking for her. The rat in the house it is not only shocking, it is also dangerous as rats are known for spreading diseases.
The next day I called to Nataliya G. (Helpdesk). From our discussion I understood that I am not the only one who has such a problem in Block B. I was assured that immediate action would be taken (placing rat-traps). I waited until Monday but unfortunately nothing happened and Nataliya explained that they had a supply problem.
The same day I decided to call Maria F. and during a nice conversation we discussed the possibility of poisoning them. But I am worried that the rats will die below the kitchen sink and the house will start to smell like a morgue. In this case more effort will be required to remove this corpse out from under-deck space. At the end of the conversation we agreed that the representative would come to set the rattraps and try to close the holes in the kitchen set. By this time, the rats had already damaged a pair of shoes (case happened in Block B).
On Wednesday this representative really came, but instead of normal traps he brought carton (A4 size) with glue on it. This is a maybe working for small mouses, but I doubt it is effective for large rats.
He tried to calm down my wife by telling her not to worry and that it will possibly last until December. As for the holes we can not do much since in case of dissembling it is a problem.
Despite of the doubt on the effectiveness of the A4 traps, they were set for all of last night. This morning in the sink box one carton was turned upside-down but unfortunately no rat in it.
I think this a problem that can be solved. And I do not think we should live under continuous danger of being bitten or getting infected and having my belongings damaged by rats.
Please could you somehow influence this matter?
Thank you for your understanding.