Thanks to this, Twitter is in full-on damage control:
US President Donald Trump’s Twitter account briefly vanished on Thursday but has since been restored, the social media company said.
An employee deactivated the @realdonaldtrump account, it said, clarifying that it had been their last day in the job.
The account was down for 11 minutes and Twitter is now investigating.
Now part of this is quite amusing, and I confess had someone done it to Obama I’d be chuckling away. But it’s actually quite serious:
Earlier today @realdonaldtrump’s account was inadvertently deactivated due to human error by a Twitter employee. The account was down for 11 minutes, and has since been restored. We are continuing to investigate and are taking steps to prevent this from happening again.
— Twitter Government (@TwitterGov) November 3, 2017
Through our investigation we have learned that this was done by a Twitter customer support employee who did this on the employee’s last day. We are conducting a full internal review. https://t.co/mlarOgiaRF
— Twitter Government (@TwitterGov) November 3, 2017
Firstly, the employee is an idiot. Sure, he might gain some street cred with his lefty mates and have liberals fawning over him for a day or two, but Twitter could (and probably should) clobber him for this. “But it’s my last day!” doesn’t provide immunity from sabotage or malicious acts; sure, you can bare your arse on the way out the door but if you were to start interfering with a customer’s account in any other business you’d be in deep shit. Of course, there is also a reasonable argument that perhaps Trump shouldn’t be on Twitter at 3am shooting his mouth off and all presidential communications ought to go through proper, secured channels – but this is Trump, and I can understand why he wants to bypass the mainstream media that openly colluded with his opponent during the election.
But despite all this, and despite Twitter on some measures being little more than a giant playground, it is still a large and influential public company and this latest incident says a lot about how it’s run. One would have thought that anyone with admin rights over accounts – particularly those belonging to people like Trump – would be put on gardening leave the moment they submit their resignation. At the very least, they should have their admin rights pulled. There’s also the question over who is given these admin rights; it appears Twitter doesn’t distinguish between the accounts of high-profile and ordinary people, and a lowly administrator can make changes on everyone’s accounts. I bank with NatWest, but I’d hazard a guess the person who picks up the phone to unblock my card or help me set up a direct debit wouldn’t be able to access the accounts of any celebrities or billionaires who banked with them; they’d have their own account administrators, who would be vetted more thoroughly.
Unfortunately for the Twitter management, this isn’t the only time they’ve been accused of running the company like a students’ union rather than a blue-chip tech corporation. Last week they made the decision to pull all adverts from accounts owned by Russia Today, thus endorsing the rather wild view that such adverts may have swung the election for Donald Trump. Not only is this ludicrous political posturing – Twitter is full of adverts from dodgy regimes, the latest I am seeing is from Saudi Arabia attacking Qatar over Yemen – but RT has responded by saying they were approached by Twitter in the run-up to the election:
RT was thereby forced to reveal some details of the 2016 negotiations during which Twitter representatives made an exclusive multi-million dollar advertising proposal to spend big during the US presidential election, which was turned down.
Do I believe RT unconditionally? Hell no. Do I think it plausible, even likely, that Twitter approached RT at that time in order to secure millions in advertising funds? Yes I do. Do I think the Twitter management would cynically ban RT a year later in order to pander to Democrat politicians? Yes, I do. Even if the Russians are making this up, it doesn’t make Twitter look good.
This has not come out of a clear blue sky, of course. During the election campaign Twitter stood accused, with good reason, of shadow-banning conservative or pro-Trump accounts, i.e. hiding them from people’s news feeds without telling them. Many people believe, again with good reason, that Twitter’s enthusiasm for banning people tends to be directed mainly at those whose views don’t align with prevailing progressive orthodoxy, and liberals are free to hurl abuse with gay abandon in a manner which would get a conservative suspended. As ZMan pointed out in one of his podcasts, Twitter and other social media sites actually brag about how many people they’ve silenced, how many accounts they’ve shut down, and how they are committed to protecting people from the wrong sort of opinions. This sounds very unlike a business interested in making money and a lot more like a bunch of people with an aim to control narratives for political and social purposes.
Finally, you have the farce which is the blue check-mark. Originally it was a good idea, used to verify that an account appearing to belong to someone famous was actually administered by that person. Anyone can sign up to Twitter claiming to be Ryan Giggs, but by verifying accounts with a blue tick users would know which one was officially his. But somehow this morphed into a system whereby even obscure people whose views align with Twitter staff get a blue check mark while world-famous people they don’t like are denied. Julian Assange, for example, has not been verified even though it is clearly him (he puts a blue diamond after his name to highlight this). Now you might not like Assange or agree with him, but he’s definitely someone whose account ought to be verified as belonging to him. Contrast this with a chap called Ben Spielberg who I picked at random: he has less than 10k followers (Assange has over 500k) and seems to be known mainly for running a blog focussing on civil rights and occasionally writing for the Huffington Post.
Equally controversially, Milo Yiannopoulos was unverified by Twitter, i.e. they removed his blue check-mark for reasons unknown back in January, before he got booted off altogether. If the verification was genuinely an indicator of an account-holder’s identity as Twitter claimed, they would not threaten to withdraw it as punishment for expressing forbidden views. I suppose if you inhabit an ultra-liberal Silicon Valley bubble then all of this might seem perfectly acceptable and give you a sense of smug satisfaction you’re improving the world. But when all this is added up, it is clear Twitter is not run by adults nor managed in the vein of a serious, multinational corporation. Their increasingly opaque policies, particularly those to do with breaches of code of conduct and suspension of accounts, are more akin to those of an off-topic message board on a gaming forum or a personal blog than a tech giant with the ear of governments.
What Twitter’s investors make of this is anyone’s guess but I’m with ZMan on this: the smart money got out of there a long time ago. How long Twitter can keep this up will be interesting to watch.